Terms of service
Italian coffee machines and grinders are well made and problems are rare, but problems pop up from time to time. That’s the nature of machinery. Of course, problems are always frustrating. If you are unlucky enough to have one please stay calm and to work with me to get it all resolved. I really appreciate calm, polite people who work with me.
If you have a problem start with my tips for Troubleshooting. If you need warranty support email us at email@example.com. If I know of a simple solution I will contact you directly to guide you. If an assessment or a repair is needed I will put you in contact with your closest approved service technician (refer to the table below for a list of approved technicians).
All warranty repairs are back-to-base. This means that you will need to get your goods to our approved service technicians. This is standard practice across the industry. If you are unable to hand-deliver your goods you can consider other options. One option is to send your goods via courier. Another option is to request a pickup and return service. Not all technicians offer this but some do. You can discuss options with our approved service technicians.
After receiving your goods, the technician will carry out an assessment.
If the failure is covered by warranty the technician will repair the unit then send an invoice for parts and labour to The Espresso Time.
If the failure is not covered by warranty the technician will send a quotation for parts and labour to you.
Warranty assessment is not always straight forward so I rely on technicians to assess validity. The Espresso Time will always respect the assessment of the coffee machine technician and when buying from The Espresso Time you agree to do the same.
Domestic - parts and labour
Commercial - parts only
Standard warranty - 12 Months
During the Warranty Period
Your goods are covered for minor problems (eg, component failures). For minor problems, a business has the right to choose to repair or to replace. The Espresso TIme reserves the right to repair, so please do not demand a replacement for equipment with minor problems
Your goods are covered for a major problem. The Espresso Time defines a major problem as an unresolvable design, materials, manufacturing or engineering problem. A problem that can be resolved by replacing a component is not a major problem.
Your goods are not covered for damage caused by unreasonable usage, user error, failure to maintain equipment, unapproved modifications, vermin damage, or poor water quality.
Your goods are not covered for damage caused by excessive force. eg, over-tightening of valves.
Perishables such as springs, o-rings and gaskets are not covered.
Noises (squeaks, hums and rattles) assessed as “normal” are not covered.
After the Warranty Period
Your goods are not covered for minor problems (eg, component failures). Equipment suppliers will not provide free replacement components after the warranty period. Please do not ask for a warranty repair for minor problems beyond the warranty period
Your goods may be covered for a major problem. The Espresso TIme defines a major problem as an unresolvable design, materials, manufacturing or engineering problem. A problem that can be resolved by replacing a component is not a major problem.
The Espresso Time cannot be held responsible for any direct or indirect harm to people or properties caused by incorrect installation, incorrect usage, incorrect maintenance, unauthorised modifications or unauthorised repairs.
Your Consumer Rights
“If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If you have a minor problem with a product or service, a business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.”
Source: ACCC website
Brighton Coffee Machine
601/603 Hawthorn Rd, Brighton East VIC 3187
Lee's Mobile Coffee Machine Repair
Shop 4, 617 Lower North East Road, Campbelltown SA 5074.