Shipping policy

 

Shipping for Coffee Beans and Accessories will take between 1 to 3 business days.

Coffee Equipment will take between 2 to 5 business days after payment is received unless otherwise arranged.

I do everything I can to get your gear to you quickly but occasionally there are delays caused by suppliers or couriers that are out of my control. Delays are rare but they happen. When buying from The Espresso Time you accept that late delivery does not provide grounds for cancellation.

If a courier delivers your parcel and has tracking to show this, The Espresso Time is not responsible for any loss from this point onward. For example, if tracking shows that a parcel has been delivered but the parcel is missing, you will need to take your own action to engage the courier directly. Also, if a parcel is signed for by another person at your address you will need to take your own action to find out who this person is and to pursue any loss. The Espresso Time is not responsible for any loss after delivery to your address.

Delivery issues are always frustrating. You may feel annoyed as your “issue rate” will be 1/1 (100%). To me your issue will be perhaps a 1/100 (1%). Please understand that there is little that can be done when a parcel is delayed. Please do your best to be patient and understanding. That’s always very greatly appreciated.